Testimonials

“We wouldn't hesitate to recommend a HotSpring Spa, especially if you make your plans, and your purchase through Onsen. They made it easy to relax and say “ahh”.”
Pamela Olson & Thomas Klingforth
Eugene, OR

"We want to acknowledge your superior customer service. We truly appreciate your being insistent on the quality of your service to your customers. You and your crew have been so wonderful for seven years and we look forward to the next seven."
Kathie & Eric Lundberg

"When we were in the market for a new hot tub, all of our friends told us that while it was a good thing to shop around, we should buy a hot tub from Onsen and no one else. All of our friends were right. We got the best service, most helpful sales people and the best product from Onsen...Thank you for supplying us with the best available spa on the market and for providing service for it quickly and efficiently..."
June & David Brooks

"Thank you for the wonderful transformation in our life due to the addition of the Jetsetter. It was nothing short of a total joy to work with you all."

Tara & Robert Gordon

"We were apprehensive about buying a spa from a dealer that was 65 miles from home, but those fears were unfounded. Our service from you for the last five years has been outstanding!! We really enjoy our spa very much and you have provided service far beyond my expectations."
R. Palmer
Florence, OR

"Thank you for the quality and back up of your warranty...and we would not hesitate to recommend Onsen to our friends and neighbors."

Russ Eldridge
Eugene, OR

"We would like to let you know how much we have appreciated Onsen and the service you have provided us with during the past nearly eight years since we bought our spa from you. Your high level of honesty and integrity gives us a high level of trust in Onsen. We especially appreciate knowing that, even though we live in Roseburg, we can count on you to help us with our service needs for our Grandee spa."

Sandy & Mell Watts

"A quick note of thanks for working so hard to get our new hot tub installed before Christmas — and for making it happen! Thanks especially to Steve and the electrician for making a special trip to Corvallis on Christmas eve. It's easy to see why HotSpring ranks Onsen so high in customer satisfaction. You can add us to your list of satisfied customers! We'll think of your friendly and first-class service often."
Dudley & Sue Chelton
Corvallis, OR

"Thank you again for your very obliging and courteous service when we purchased and installed our spa. We can't say enough good things about you as a dealer."

Howard & Barbara Henderlong

"Our thanks for the prompt and professional service work done...We can truly say that Onsen does take car of its' customers after the sale. We will explain this excellent service to others we talk to..."
Tom & Wanda White
Brownsville, OR

"We have been extremely happy with our choice of spa and dealer. The spa has been dependable and reliable...You were prompt and efficient in servicing our needs. Thank you again for being a responsible business person. It has been a pleasure dealing with you.
John & Sharon Parson
Eugene, OR

"Today we received a thank you note from Don Knight, but we felt the thanks was going in the wrong direction. So...THANK YOU! We think this HotSpring Spa may be the best purchase ever. Everyday we exclaim on how perfect it is in every way. Our friends are also impressed. And thanks too, for the superior customer service!"
In delight,
Beth & Joshua Guilar

"It is especially nice to work with a dealer who stands by the product after the purchase. We appreciate the assistance with spa maintenance and enjoy doing business with Onsen."
Greg & Cindy Jensen

"We are particularly impressed with the informative and relaxed manner that your sales staff dealt with us. We'll highly recommend your business to others."
Rick & Marge Lampe

"It is a real pleasure to have something that so many people can enjoy. We have always been happy with the expert service and advice from the Onsen staff."
Betty & Bob Hunt
Springfield, OR

"Your approach to your customers and sales methods were refreshing, to say the least, and you got the sale. Now, two year later, you need to know that we are completely delighted with the product and the support you have given us since the purchase. You know, it is one thing to sell a spa, and it is another thing to provide the information and support that you have done since the sale. It is a rare occurrence these days to see that kind of support after a sale has been made, but you have been there and we appreciate that...Keep up the good work...the product has been good for us and we are completely comfortable in recommending this product to your friends."
Marilyn Steele & Doug Eveleth

"In the search for a good repair service, it's refreshing to find a company who goes beyond satisfactory."
Heather & Leah Goins

"...We have had nothing but friendly and timely service. We're truly delighted in our choice of hot tub companies. Thank Onsen!!"
Deb Brown

"We were spending so much time at Onsen that we decided to make the investment and purchase our own HotSpring Spa. It has been several years and our spa still runs great, and is used on an almost daily basis."
Steve & Corinne Lopez
Eugene, OR

"What can I say, I love my HotSpring Spa. I use it everyday, sometimes twice. I can't say enough about your service; always helpful and friendly, willing to please with giving attitude. I recommend you to all of my friends."

Larry Wood
Coos Bay, OR